Repairs will always be handled by factory-trained technicians using the latest diagnostic tools at any Mercedes-Benz authorized dealer. Depending on the repair, most dealers will provide a loaner vehicle.
What does a loaner mean at a car dealership?
Loaner vehicle means a motor vehicle owned by a dealer which is withdrawn temporarily from dealer inventory for exclusive use as a courtesy vehicle loaned at no charge for a period not to exceed thirty (30) days within a 366-day period to any one customer whose motor vehicle is being serviced by such dealer.
Are you supposed to fill up a loaner car?
Return the loaner with the same amount of gas it had when you picked it up.
Does Mercedes give you a courtesy car? – Related Questions
Do you have to refuel a courtesy car?
You will only have to pay for the fuel you use and won’t pay any other additional costs for the use of the courtesy car.
Can I get a loaner car for recall?
If you have a serious safety recall and a repair is not yet available, getting a loaner car is often the best option. According to Cars.com, the National Highway Traffic Safety Administration encourages auto manufacturers to offer consumers loaner cars until they can repair their recalled vehicles.
What happens if my car can’t be fixed?
All 50 states have some form of Lemon Law which mandates that manufacturers must buy back or replace fatally flawed cars. That is, the cars that cannot be repaired after a certain number of repair attempts or days in the shop. This is often four times OR 30 days in the first year.
How long does a car company have to fix a recall?
A recall is good through the statute of limitations for up to ten years, with the exception of tire recalls which are valid for 60 days. However a car manufacturer is inclined to fix the issue even after those ten years have passed and most will give you no issues repairing the car.
How long do you have to fix a recall on a vehicle?
The statute of limitations for all no-charge recalls is 8 years from the original sale date of the vehicle. After that time, you may be required to pay if you wish to have the part or parts replaced or corrected.
Drivers are only offered rental cars if they call and specifically request them, which rarely occurs, he said, because most drivers don’t know the program even exists. Because the program isn’t clearly spelled out, customers get different responses from different dealers.
How does a vehicle recall work?
The dealer will fix the recalled part or portion of your car for free. If a dealer refuses to repair your vehicle in accordance with the recall letter, you should notify the manufacturer immediately. You can also file a complaint with NHTSA at www. safercar.
What happens if a recall repair fails again?
If you previously had repairs made to your vehicle for the same issue that prompted the recall, the manufacturer must reimburse you for your costs. Although a recall repair is free, the manufacturer determines the specific fix. Vehicle owners are not given a choice of remedy and they cannot choose an alternative.
Who is responsible for car recalls?
National Highway & Traffic Safety Administration (NHTSA) – The NHTSA is responsible for writing and enforcing safety standards in motor vehicles. Automobile recalls are directed from the NHTSA. Consumer Protection Safety Commission (CPSC) – The CPSC regulates the sale of more than 15,000 consumer products.
Can a recall be denied?
A dealership may refuse to fix a recall if they discover the problem isn’t related to the recall issue. They might also refuse to fix the problem if something entirely different damaged or affected the recalled component.
Do customers pay for recall?
No, it will not cost you anything to have your car’s recall repaired. Manufacturers are required to repair recalls for free and if someone tries to charge you, contact the manufacturer or report it to the NHTSA.
As a general rule, recalls have no expiration date. Additionally, they will transfer from one owner to another. If you buy a used car and only later discover an open recall, you are entitled to the repair even though you were not the owner at the time of the recall.
How do I know if my Mercedes has a recall?
At Mercedes-Benz, your safety is our priority, and we’re committed to keeping you informed about any applicable US recall campaigns that may include your vehicle. Simply enter your 17-digit Vehicle Identification Number (VIN) to see the most complete and up-to-date information on current or previous recalls.
What happens if I buy a used car with a recall?
Contact a Local Dealership
Call up a local dealership for your car’s brand and see if the recall is still valid. If it is, they will do the work for free. Dealerships are legally required to do the recall maintenance for free when under an active recall—whether you bought the car from them or not.
How do I know if there is a recall on my car?
Safety Issues & Recalls
To ensure you get the important information you are seeking, you can click on the appropriate vehicle maker below to go to its VIN search tool. You can also contact our Vehicle Safety Hotline at 1-888-327-4236 for assistance.
What cars are Mercedes recalling?
Mercedes-Benz has issued a gl
gl
The Mercedes-Benz GLS, formerly Mercedes-Benz GL-Class, is a full-size luxury crossover SUV produced by Mercedes-Benz since 2006. In each of its generations it is a three-row, seven-passenger vehicle positioned above the GLE (formerly Mercedes-Benz M-Class before 2016).
https://en.wikipedia.org › wiki › Mercedes-Benz_GLS
Mercedes-Benz GLS – Wikipedia
obal recall of nearly one million models of the ML, GL and R-Class
R-Class
The Mercedes-Benz R-Class is a large luxury MPV introduced by Mercedes-Benz in 2005 for the 2006 model year.
https://en.wikipedia.org › wiki › Mercedes-Benz_R-Class
Mercedes-Benz R-Class – Wikipedia
models built between 2004 and 2015 because of an issue with the brake booster. In a statement, Mercedes said “the function of the brake booster might be affected by advanced corrosion in the joint area of the housing”.