We process all refunds immediately upon cancellation. Please contact your banking institution if the funds are not available within one week. If you have issues with any U-Haul reservations contact us by giving us a call at 1-800-GO-U-HAUL, sending us an email at [email protected], or use our live chat feature.
Funds held are normally released within 5 business days of final transaction. If it has been more than 5 business days and the held amount is still not available let us help! Please speak with your financial institution to verify what they require to release the held amount.
Can I cancel my U-Haul reservation without penalty?
With a U-Haul move, you can modify/cancel your reservation online by logging into your U-Haul account, contacting your local U-Haul representative via phone or at your pick up location. Contacting a representative at least 24 hours prior will help avoid any penalties.
Can you pick up and drop off U-Haul at different locations?
Where do I drop off my U-Haul equipment? Please refer to your contract. If you have an In-Town Rental contract, this must be returned to the location you picked it up from. All One Way contracts will include a return location address, or a phone number to arrange a drop-off location.
Does U-Haul give full refunds? – Related Questions
What happens if you don’t pay for U-Haul?
If there is no credit card, a receivable in the amount owed is set up and the customer is sent an e-mail and/or text message advising them of the charge and giving them 7 days to pay it at a reduced administrative fee. If it is not paid, it is given to the collection agency to pursue payment.
How do you skip a U-Haul line?
U-Haul Self-Checkout is the newest and fastest way to buy moving and packing supplies in person when shopping at a U-Haul store. With U-Haul Self-Checkout, you can skip the line and get the moving and packing supplies you need to complete your move in as little time as possible.
Whats the longest you can keep a U-Haul?
Our extended days/miles rental option allows you to reserve the 8′ Pickup truck or cargo van up to 90 days.
Do you tip the U-Haul people when unloading trailer?
When hiring any type of moving labor, tipping is never considered mandatory, but is always appreciated after a job well done.
What happens if you don’t bring U-Haul back in time?
U-Haul charges a $40 late fee for each extra day you keep your rental truck. It also charges $20 per day for trailers and towing devices. So, if you agreed to return your $40 truck by 10 a.m. on Thursday, you’re technically responsible for another $40 at 10:01 a.m. Be sure to ask about a grace period if you’re late.
What is the best way to load a U-Haul?
Load Heavy Items in the Front: Place your heaviest items towards the front of the van. Refrigerators, washers, dryers and other heavy furniture work best packed closest to the cab. Keep the weigh balanced from one side to another. Continue loading boxes and other items in tiers on top of the appliances.
How do I make sure my U-Haul doesn’t get broken into?
There are a few simple steps you can take to protect yourself from moving truck theft.
How to Keep a Moving Truck Secure.
Prevent Moving Truck Theft with a Sturdy Lock.
Park In Well-Lit Areas Near Cameras.
Back Up Against a Wall.
Park Your Car Behind the Moving Truck.
Consider a Steering Wheel Lock or Other Safety Device.
How do you open locked U-Haul?
How much does it cost to open a locked truck?
The moment that you realize you’ve locked your keys in your car is definitely super stressful. A locksmith should be able to help you out though—and it might even be covered under your insurance! Generally, locksmiths will charge $50 to $150 to open your car door.
8 Ways To Get Car Keys Out Of A Locked Vehicle Safely
Get Your Spare Key.
Load Up Your App.
Unlock Manual Locks with String or Fishing Line.
Unlock with a Wire Clothes Hanger.
Unlock with an Inflatable Pump Wedge.
Unlock with a Strip of Sturdy Plastic.
Call AAA or a Locksmith.
Call the Police.
What happens if you lose a U-Haul key?
We can make you a new key for your lost UHaul truck coming out to your location creating a new working key for you saving a lot of time and money. We understand time is money and want to get you moving as quickly as we can. NEVER leave CHILDREN or KEYS unattended in the truck.
Can I cut my own lock at U-Haul?
I tried to get into my storage unit, but the UHaul brand lock looks like someone tried to cut into it. UHaul told us there is nothing they can do, but advised us to hire a locksmith.
Does U-Haul refund unused miles?
Unused days or mileage are not refunded. Additional days and additional miles are charged at the pre-agreed rate on the contract. Upon check-in fuel, vehicle damage and vehicle condition will be verified. With U-Haul, you can even check the truck in yourself with your smartphone if you choose to self-return your truck.
Do you need your own lock for U-Haul?
Your U-Haul storage center requires you to use a disc style lock. Bring your own or purchase one from U-Haul online or in stores at a discount price for storage customers.
How do you keep someone from stealing your U-Haul trailer?
Do this by installing a padlock through two safety chains. This added security feature will prevent someone without the key to disconnect the trailer from the tow vehicle.
How do you lock a trailer to avoid theft?
7 Ways to Secure Your Trailer from Theft
Get a Tongue Lock. A tongue lock attaches to the coupler of your trailer where it connects to your ball hitch.
Get a Hitch Lock. A hitch lock keeps your hitch pin in place.