How do I contact BMW USA customer service?

Contact a BMW Genius today.
  1. Call the BMW Genius Hotline – 1.844.4GENIUS (443-6487)
  2. Available Monday through Thursday 9:00am-9:00pm (EST), Friday 9:00am-6:00pm (EST), and Saturday 10:00am-7:00pm (EST)
  3. If you would prefer to send us an email, please contact

Where is BMW USA headquarters?

The BMW Group’s sales headquarters for North America is located in Woodcliff Lake, New Jersey.

How do I contact BMW Canada?

If you do not already have an account set up online, we would strongly encourage you to do so by visiting If you are not able to find what you need through My BMW Account, please call us at 1-800-3000-BMW, Monday to Thursday, 9:00am-8:00pm, and Friday, 9:00am-6:00pm EST.

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How do I contact BMW USA customer service? – Related Questions

Does BMW have its own bank?

The BMW Bank GmbH is a finance service and a company of the BMW Group. The company known under BMW Group Financial Services was founded in 1971 in Munich, Germany.

How do I get my BMW payoff?

Call toll-free at 1 (866) 845-3079 (we accept relay calls). For international, call collect 1 (701) 461-2543.

What happens if you press the SOS button in a BMW?

After pressing the SOS button, your vehicle’s location and other important data are transmitted to the BMW Assist Response Centre. A response specialist will speak with you to coordinate dispatch, notify your emergency contacts, and link you to BMW Roadside Assistance* as needed/requested.

Can BMW unlock my car?

My BMW App

You can also lock, unlock, and locate your vehicle using Remote Services. Navigate with ease.

Can BMW track a stolen car?

It combines the latest navigational technology, such as GPS and GSM, with an integrated motion detector. If your car is stolen, the unit can be activated and tracking can begin.

How does BMW emergency call work?

The “intelligent emergency call” automatically contacts the BMW call centre in case of an accident to activate the chain of rescue as quickly as possible and – if possible – to establish initial contact with the victim. In addition, the system can also be activated manually.

What happens if I press SOS button in my car?

More and more cars now have an SOS button linked to eCall. The eCall system automatically notifies the emergency services if your car is involved in an accident. You can also call the emergency services manually by pressing the SOS button.

What is BMW accident support?

The new Accident Support service is an industry first and is available for all BMW and MINI vehicles of any age. The intelligent, on-board software on selected BMW vehicles recognise when an accident has occurred but airbags have not been deployed.

How long are BMW repairs guaranteed?

New BMW Warranty coverage lasts for up to four years or 50,000 miles, whichever comes first. The BMW Certified Pre-Owned Warranty includes whatever remains of your new vehicle limited warranty, plus an additional year of coverage with no mileage limit.

What is BMW warranty cover?

What Is Covered by the New BMW Limited Warranty? When you purchase a new vehicle from BMW, you are protected against defects in materials or workmanship that originated at the factory. This warranty period starts on the sale date of the new vehicle, and lasts for 4 years or 50,000 miles, whichever occurs first.

Does BMW warranty include breakdown cover?


All new BMW’s benefit from Roadside Assistance cover in the first three years of ownership to offer you peace of mind for any of those unforeseen events. All approved used BMW’s come with a minimum 12 months Roadside Assistance cover.

What voids BMW warranty?

The only thing that would void a BMW warranty is a modification that causes errors or problems with parts of the car covered by the original BMW warranty. For example, switching out the exhaust or switching a turbocharger to a supercharger may void the warranty if it causes a covered component to fail.


What does BMW warranty not cover?

The new BMW warranty does not cover parts which are subject to ordinary amounts of wear and tear, like your brake pads and your filters. Additionally, it won’t cover sun damage or damages caused by improper usage.

How do I know if my BMW is under warranty?

Use the interactive factory warranty graph to see the coverage on your vehicle. Whether your BMW is new or used, you can still get a good idea about how much coverage is remaining.

How do I claim my BMW warranty?

To file a claim on your BMW warranty, follow these instructions:
  1. Call the BMW warranty hotline at 1-800-831-1117.
  2. Report your problem to the customer service agent.
  3. Give your personal details, vehicle details, and warranty details.
  4. Schedule an appointment and take your car for service at the scheduled time.

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